Shipping policy
Shipping Destinations
Screenora currently ships to addresses within the United States. We deliver to all 50 states, including Alaska and Hawaii, as well as U.S. territories where our shipping carriers provide service. At this time, we do not offer international shipping. Customers must provide a valid U.S. shipping address during checkout. We cannot ship to P.O. boxes for certain product categories; customers are encouraged to provide a physical street address to ensure successful delivery. If you have questions about shipping availability to your location, please contact us at content@screenora.shop or call 505-646-6470.
Shipping Rates and Free Shipping
Screenora is pleased to offer free standard shipping on all orders within the United States. There are no minimum purchase requirements, and no shipping fees are charged at checkout for domestic orders. This policy applies to all products available on our website. Prices shown on our website are exclusive of tax; applicable sales tax will be calculated and added at checkout based on your shipping destination in accordance with state and local tax laws.
Order Processing and Handling Time
Once an order is successfully placed and payment is confirmed, Screenora begins processing your order. Our standard processing and handling time is 1 to 2 business days. During this period, we verify payment, confirm inventory availability, conduct quality inspections, prepare your items for shipment, and coordinate with our shipping carriers. Orders placed on weekends, federal holidays, or during high-demand periods (such as promotional events or seasonal sales) may require additional processing time. Customers will receive an order confirmation email immediately after purchase, followed by a shipping confirmation email with tracking information once the order has been dispatched.
Delivery Time and Estimates
After your order has been processed and shipped, the estimated delivery time is 3 to 5 business days for most destinations within the United States. This timeframe begins once the package has been handed over to the carrier and does not include the initial processing and handling period. Total time from order placement to delivery typically ranges from 4 to 7 business days under normal conditions.
Delivery times are estimates and may vary based on several factors, including your geographic location, shipping carrier schedules, weather conditions, transportation delays, peak seasonal demand, public holidays, and other logistical circumstances beyond our control. Remote or rural areas may experience longer delivery times. While Screenora strives to ensure timely deliveries, estimated shipping and delivery times are not guaranteed and should be considered approximate. We are not liable for delays caused by carrier performance, force majeure events, natural disasters, or other circumstances outside our reasonable control.
Shipping Carriers and Tracking
Screenora partners with reputable national and regional carriers, including USPS, UPS, FedEx, and other trusted logistics providers, to deliver orders safely and efficiently. The specific carrier assigned to your order depends on package size, weight, destination, and carrier availability at the time of shipment. Once your order ships, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's tracking portal. Customers can use this tracking number to monitor the progress of their shipment in real time.
Tracking information is typically updated within 24 to 48 hours after the package is picked up by the carrier. If tracking information has not updated or if you have questions about the status of your shipment, please contact us at content@screenora.shop or 505-646-6470, and our team will assist you promptly.
Split Shipments
In some cases, orders containing multiple items may be shipped separately due to inventory availability at different warehouse locations, product size or weight restrictions, or carrier logistics. If your order is shipped in multiple packages, you may receive separate tracking numbers for each shipment. There is no additional charge for split shipments. All items will be delivered to the same shipping address provided at checkout. If you have questions about a split shipment or have not received all expected packages, please contact our customer service team for assistance.
Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information at the time of checkout. Please double-check your shipping address, including street number, apartment or suite number, city, state, and ZIP code, before finalizing your order. Screenora is not responsible for orders that are delayed, returned, or undelivered due to incorrect, incomplete, or undeliverable addresses provided by the customer. If a package is returned to us due to an address error, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment, or a refund may be issued minus any return shipping fees incurred.
If you need to update your shipping address after placing an order, please contact us immediately at content@screenora.shop or 505-646-6470. We will do our best to update the address if the order has not yet been shipped. Once an order has been dispatched, we may not be able to modify the shipping address, and you may need to work directly with the carrier to request a delivery change.
Delivery Delays
While Screenora and our shipping partners work diligently to deliver orders on time, delays may occasionally occur due to factors beyond our control, including severe weather, natural disasters, carrier capacity constraints, public health emergencies, transportation disruptions, customs delays (for any future international shipments), or other unforeseen circumstances. Screenora is not liable for delivery delays caused by such events. If your order is significantly delayed beyond the estimated delivery window, please contact us at content@screenora.shop or 505-646-6470 so we can investigate and provide assistance. We will work with the carrier to locate your package and provide updates as available.
Lost or Missing Packages
If your tracking information indicates that your package was delivered but you have not received it, we recommend the following steps:
- Check around your delivery location, including porches, side doors, garages, and with neighbors or building management.
- Verify the shipping address on your order confirmation to ensure the package was sent to the correct location.
- Review the carrier's tracking details for delivery notes or photos, which may indicate where the package was left.
- Allow an additional 24 to 48 hours, as packages are sometimes marked as delivered before actual placement.
If you are unable to locate your package after taking these steps, please contact Screenora at content@screenora.shop or 505-646-6470 within 7 days of the reported delivery date. We will open an investigation with the carrier and work to resolve the issue. Depending on the outcome of the investigation, we may offer a replacement shipment or refund. Customers may be asked to provide additional information, such as photos of the delivery area or a signed statement confirming non-receipt, to assist with the claim process.
Damaged Packages
Screenora takes great care in packaging all orders to ensure products arrive in excellent condition. However, damage may occasionally occur during transit. If you receive a package that appears damaged, please follow these steps:
- Inspect the package immediately upon delivery and before signing for it, if possible. Note any visible damage on the carrier's delivery receipt.
- Take photographs of the damaged packaging and any damaged products inside.
- Contact Screenora at content@screenora.shop or 505-646-6470 within 48 hours of delivery to report the damage.
- Retain all original packaging materials, as they may be required for inspection or filing a claim with the carrier.
We will work with you and the shipping carrier to resolve the issue promptly. Depending on the nature and extent of the damage, we may offer a replacement, partial refund, or full refund. Please do not discard damaged items or packaging until the claim has been resolved and you have received instructions from our team.
Refused or Unclaimed Packages
If a package is refused by the recipient or returned to Screenora as unclaimed or undeliverable after multiple delivery attempts, the order may be eligible for a refund minus any return shipping costs incurred. Customers are responsible for monitoring tracking information and ensuring availability to receive deliveries. If you know you will be unavailable, we recommend using the carrier's delivery management tools to schedule redelivery or authorize a safe drop-off location. Repeated refusals or unclaimed packages may affect future orders. Please contact us at content@screenora.shop or 505-646-6470 if you have concerns about delivery timing or availability.
International Shipping, Duties, and Taxes
At this time, Screenora ships only within the United States and does not offer international shipping to locations outside the U.S. or its territories. If international shipping becomes available in the future, this policy will be updated accordingly. Customers located outside the United States are currently unable to place orders through our website.
Contact for Shipping Questions
If you have any questions, concerns, or issues related to shipping, delivery, tracking, or order status, please do not hesitate to contact Screenora. Our customer service team is available to assist you and provide timely support.
Email: content@screenora.shop
Phone: 505-646-6470
Mailing Address: Screenora, 9908 Conestoga Way, Potomac, MD 20854, United States
We aim to respond to all shipping inquiries within 1 to 2 business days. For urgent matters, please call our phone number during business hours for faster assistance.
Changes to This Shipping Policy
Screenora reserves the right to update, modify, or amend this Shipping Policy at any time to reflect changes in our shipping procedures, carrier partnerships, service areas, or business operations. Any changes will be effective immediately upon posting to our website. We encourage customers to review this Shipping Policy periodically to stay informed about our shipping practices. Continued use of our website and placement of orders after changes have been posted constitutes acceptance of the updated policy.
Limitation of Liability
Screenora's liability for shipping-related issues is limited to the purchase price of the product(s) affected. We are not responsible for indirect, incidental, consequential, or special damages arising from shipping delays, lost packages, damaged goods, or other shipping-related issues beyond our reasonable control. Our obligations are limited to replacement or refund as described in this policy and our separate Return and Refund Policy.
Governing Law
This Shipping Policy is governed by and construed in accordance with the laws of the United States and the State of Maryland, without regard to conflict of law principles. Any disputes arising from or related to shipping, delivery, or this policy shall be resolved in the state or federal courts located in Maryland, and customers consent to the jurisdiction of such courts.
Severability
If any provision of this Shipping Policy is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable, or, if that is not possible, severed from this policy.
Entire Agreement
This Shipping Policy, together with our Terms of Service, Privacy Policy, and Return and Refund Policy, constitutes the entire agreement between Screenora and the customer regarding shipping and delivery matters. It supersedes any prior or contemporaneous communications, representations, or agreements, whether written or oral, relating to shipping.
Acknowledgment
By placing an order with Screenora, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy. If you do not agree with any part of this policy, please do not place an order. For questions or clarifications, please contact us before completing your purchase.