Refund policy

Return Eligibility and Return Window

At Screenora, we want you to be completely satisfied with your purchase. Customers may request a return for eligible products within 30 days from the confirmed delivery date. This 30-day return window is Screenora's own policy—there is no statutory cooling-off period for most online sales in the United States.

The return period begins on the date your order is delivered as recorded by the shipping carrier. To qualify for a return, products must be in their original condition, including original packaging, accessories, manuals, tags, labels, and any included documentation. Returned items should not show signs of excessive wear, intentional damage, unauthorized modification, misuse, or improper handling beyond reasonable inspection.

We encourage you to inspect your order immediately upon delivery. If you identify any issue with your purchase, please contact us promptly to ensure your return request can be processed within the 30-day window. Requests submitted after the 30-day period has expired may not qualify for return authorization or refund approval.

How to Start a Return

If you wish to return an eligible product, please contact our customer support team to request return authorization before sending anything back. You may reach us using any of the following methods:

• Email: content@screenora.shop
• Phone: 5056466470
• Contact Page: https://screenora.myshopify.com/pages/contact

When you contact us, please provide your order number, the item(s) you wish to return, and the reason for the return. Our customer support team will review your request and, if approved, provide you with a return authorization and detailed instructions on how to return your item.

Important: Do not send products back without first receiving return authorization from Screenora. Unauthorized returns or packages sent without prior approval may not be processed or may be refused, and you may not receive a refund.

Return Shipping

Screenora offers free return shipping for approved returns within the United States. Once your return request is authorized, we will provide you with a prepaid return shipping label or return instructions, depending on the product and the circumstances of your request. Free return shipping applies only to authorized returns that fully comply with the terms of this Return and Refund Policy.

Please follow the return instructions carefully, use the shipping method we provide, and ensure the item is securely packaged to prevent damage during transit. Retain any tracking information provided by the carrier until your return has been received and processed.

Return Address

After receiving return authorization, ship your return to the address provided by our customer support team. Our standard return address is:

Screenora
9908 Conestoga Way
Potomac, MD 20854
United States

Please ensure you include your order number or return authorization number inside the package to help us identify and process your return quickly.

Refund Method and Timing

Once we receive your returned item, our team will inspect it to confirm that it meets the return eligibility requirements outlined in this policy. If your return is approved, we will process your refund to the original payment method used at the time of purchase.

Refunds are typically processed within 5–10 business days after we receive and inspect the returned product. Please note that depending on your financial institution, it may take an additional few business days for the refund to appear in your account.

You will receive an email confirmation once your refund has been processed. If you do not receive your refund within the expected timeframe, please check with your bank or credit card company first, then contact us at content@screenora.shop or 5056466470 for assistance.

Shipping costs: Because shipping within the United States is free on all Screenora orders, there are no shipping charges to be refunded. Your refund will reflect the full product price paid.

No Restocking Fees

At Screenora, we believe customers should not be charged hidden fees for legitimate, approved returns. For this reason, approved returns are not subject to restocking fees. Eligible customers who return products within the authorized 30-day return period will not be charged inventory handling fees, administrative deductions, or other unnecessary charges unrelated to product condition or return eligibility.

Exchanges

If you would like to exchange a product for a different size, color, or model, please contact our customer support team at content@screenora.shop or 5056466470. We will do our best to accommodate exchange requests, subject to product availability.

In most cases, the fastest way to receive a replacement item is to return the original product for a refund (following the return process above) and place a new order for the item you prefer. If you would like assistance arranging a direct exchange, our team will be happy to help.

Non-Returnable Items

While we accept returns on most products, certain items may not be eligible for return due to health, safety, hygiene, or other considerations. Non-returnable items may include (but are not limited to):

• Products that have been used, washed, worn (beyond trying on for fit), or altered
• Items marked as final sale, clearance, or non-returnable at the time of purchase
• Personalized, customized, or made-to-order products
• Perishable goods, intimate apparel, or hygiene-related items that have been opened or used
• Digital products, downloadable software, or gift cards

If you are uncertain whether a particular item is eligible for return, please contact us at content@screenora.shop or 5056466470 before placing your order.

Damaged, Defective, or Wrong Items

If you receive a product that is damaged, defective, malfunctioning, or incorrect (wrong item, wrong size, wrong color, etc.), please contact Screenora immediately at content@screenora.shop or 5056466470. You will not be responsible for return shipping costs for items that arrive damaged, defective, or incorrect.

When reporting a damaged or defective item, please provide:

• Your order number
• A description of the problem
• Photographs of the damaged or defective product (if possible)
• Any relevant packaging or shipping materials showing damage

Our customer support team will review your claim promptly and arrange for a replacement, refund, or other appropriate resolution at no cost to you. We will provide a prepaid return label if the item needs to be returned.

Please inspect your order immediately upon delivery and report any issues within 48 hours of receipt to ensure the fastest resolution.

Order Cancellation

If you wish to cancel your order, please contact us at content@screenora.shop or 5056466470 as soon as possible. Screenora will make every effort to accommodate cancellation requests, but we cannot guarantee cancellation once an order has been processed and shipped.

Orders are typically processed and shipped within 1–2 business days. If your order has already been dispatched, you will need to follow our standard return process once you receive the item.

If we are able to cancel your order before shipment, you will receive a full refund to your original payment method within 5–10 business days.

Delivery Time

Standard delivery within the United States takes 3–5 business days after your order has been processed and shipped. Delivery times are estimates and may vary depending on your location, carrier performance, and other factors beyond our control. You will receive tracking information via email once your order ships.

Refusal of Delivery or Returned-to-Sender Packages

If you refuse delivery of your order or if a package is returned to Screenora as undeliverable due to an incorrect address, failure to collect, or other customer-related issues, we will contact you to arrange reshipment or issue a refund.

In cases where reshipment is requested, additional shipping charges may apply if the original delivery failure was due to customer error (incorrect address, refusal of delivery, etc.). If you prefer a refund, we will process it once the returned package is received and inspected. The refund will reflect the product price; since original shipping was free, there are no shipping costs to refund.

Contact and Customer Support

If you have any questions about our Return and Refund Policy, need assistance with a return, or require support with any order-related matter, please contact us:

• Store Name: Screenora
• Email: content@screenora.shop
• Phone: 5056466470
• Address: 9908 Conestoga Way, Potomac, MD 20854, United States
• Contact Page: https://screenora.myshopify.com/pages/contact

Our customer support team is committed to responding to inquiries promptly and providing professional, courteous service to all customers.

Changes to This Policy

Screenora reserves the right to update or modify this Return and Refund Policy at any time to reflect changes in our business practices, legal requirements, or customer service standards. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.

Applicable Law

This Return and Refund Policy, and any disputes arising from or relating to returns, refunds, or purchases made through Screenora, shall be governed by and construed in accordance with the laws of the United States and the State of Maryland, without regard to conflict-of-law principles.

Agreement and Acknowledgment

By placing an order with Screenora, you acknowledge that you have read, understood, and agree to be bound by this Return and Refund Policy. If you do not agree with any part of this policy, please do not place an order. We are here to help—if you have questions or concerns before purchasing, please contact us at content@screenora.shop or 5056466470.